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Hello and welcome to Mailbox Emporium!

We are committed to making your home a more beautiful place to live, one mailbox at a time. All of our mailboxes and accessories are made of the finest materials and are guaranteed to make any homeowner proud. We stand behind every product we sell and our customer's satisfaction is our number one priority. We are confident that a "Rochester Mailbox" will create instant and stylish curb appeal for your home and act as a safeguard for your mail and important documents.

At Rochester Mailboxes We sell only the best mailboxes and will not be undersold. If you can't find what you're looking for in our store, please contact us, we will find it for you!

Thank you for visiting our website and please feel free to contact us by phone or email with any questions or comments.

Our Contact Information:

Address:
Mailbox Emporium
45 Meadow Drive
Spencerport, NY 14559


Phone:
(585) 352-9194 or 1-888-352-9194 (M-Sat, between 8:00 a.m. and 7:00 p.m. Eastern Standard Time)


Fax:
1-866-408-3925


Email:
sales@mailboxemporium.com

sales@mailboxemporium.com
Shipping Information:

All orders will be processed the same day they are received. We guarantee delivery within 10-14 business days with the exception of custom orders, bulk orders, and items that are on backorder. We offer "FREE SHIPPING" anywhere in the continental U.S. on all products in our store. All outside orders please contact us for shipping cost.

Taxes:

Sales tax applies to all residents in New York State. Tax may also apply to residents in California, Kansas and Michigan dependent on the products being ordered. Tax will be charged after order is placed, please contact us with any questions.

Refund, Returns and Cancellation Policies:

If for any reason you are not completely satisfied with your purchase, we offer a full refund within 7 days of product delivery (excluding shipping costs). Orders may be canceled within 24 hours from the time of purchase and a full refund will be issued. Please contact a Rochester Mailbox representative for more information. Custom orders such as address plaques and name plaques may not be returned. You may return your item within 14 days of the day you receive your merchandise for a refund. You must pay all shipping charges (to and from store) on all merchandise. All items sold with free shipping are required to pay shipping charges when returned.

All items must be returned in original packaging, with no damage made by customer.

All Salsbury commercial mailboxes, will be charged a 35% restocking fee as well as all shipping charges.

Custom items such as address plaques are not returnable unless defective or damaged during shipping.

To return a product you must call our customer service department to obtain an RGA (Returned Goods Authorization number.) Please do not send product back to the manufacturer, all products must be returned to us with an RGA # for a refund unless we instruct otherwise.

To return a product or if you have any questions or please contact our customer service department at (888) 352-9194.

Cancellation Policy:

If you should need to cancel your order contact our customer service department as soon as possible. Normally we can give you 24 hours to cancel any order.

Custom items such as address plaques or mailbox plaques must be cancelled the same day the order was placed.

You may contact us at: customerservice@rochestermailboxes.com

Cancellation Policy:

If you should need to cancel your order contact our customer service department as soon as possible. Normally we can give you 24 hours to cancel any order.

Custom items such as address plaques or mailbox plaques must be cancelled the same day the order was placed.

You may contact us at: customerservice@rochestermailboxes.com